Privacy
We collect what we need to quote a job, show up at the right place, get paid, and keep an honest record of the work. Nothing more.
“We” means Case N Point LLC, an Illinois limited liability company trading as Case N Point Cleaning Services, of Sycamore, Illinois. It is the company responsible for the information described on this page.
Reviewed by counsel: pending. This page describes our current practice in plain language. It is not a substitute for the Client Service Agreement, and it will be updated once an attorney has reviewed it.
What we collect
- Contact information — your name, phone number, and email address.
- Service address — the property to be cleaned, along with access details you give us, such as entry instructions or parking notes.
- Job details — the scope you request, your quote, scheduling history, and payment records.
- Job photos — photos of the space taken to document scope and condition before and after a visit.
How we use it
- Scheduling — reaching you, routing a crew, and confirming or changing appointments.
- Billing — issuing quotes and invoices and processing payment for completed work.
- Insurance and dispute records — keeping an accurate record of the condition of a space and the work performed, in case of a claim or a disagreement about scope.
Photos are never published without your permission
Job photos are internal records. We do not post before-and-after photos of your space on our website, on social media, or in any marketing material unless you give us permission first. If you would rather we not photograph a room at all, tell us and we will note it on your job.
Who else sees it
We do not sell your information. We share it only with the people and services needed to run the job — the crew assigned to your visit, our payment processor, and our insurer or legal counsel if a claim or dispute arises — or where the law requires it.
Questions, corrections, and deletion
To see what we have on file, correct it, or ask us to delete it, email ericka@case-npoint.com or call 773-841-3122. We may need to keep records tied to a completed job, an unpaid invoice, or an open claim.
See also our terms and the Client Service Agreement.